I just moved into an apartment – no FIOS available – and signed up for Comcast’s internet service. I got a pretty good promotion for a year on the service. I notice almost immediately that it’s slower than my previous FIOS service at my last address but oh well, it’s still broadband. I call to see if there’s anything I can do. There is a “speed tier” available that will take me from 6 mb download and 384 kb upload to 8 mb download and 768 kb upload. It costs an extra $10 per month. Robbery. But I do so like my speed so I cave and call to get the service. They tell me that I can’t get the service added because they don’t have a special promotion code that would still allow me to get my one year promotional price *and* add this service ala-carte. WTF?!?!
I’m awaiting a Comcast supervisor to call to see if they’ll *allow me* to give them $10 more per month so they can rip me off with substandard internet service.
Love it.